Popular travel community website Tripadvisor has just released the results of its annual hotel visitor survey, and for us at the Duxton the results make heartening reading!

When asked what makes a hotel great, the most important factor (chosen by 30% of respondents) was location. Our guests often comment that they stay with us because we have the best location in Saigon, and it’s also good for our banqueting business. There are other international standard 4* hotels in Saigon, but none of them are in district 1!

24% of respondents cited hotel staff/great service as the most important factor in a great hotel. This is an area we take very seriously. We know we may not be able to compete with our 5* neighbours in terms of number of rooms, extensive facilities or brand awareness, but we CAN and DO match them for service, as our guest feedback will confirm.

The Duxton also scores well in terms of rate, with 54% of respondents saying they prefer to pay between $100 and $200 per night for their hotel stays. Our internet rate of $150 sits right in the middle of this band.

All in all, the survey bears out what we at the Duxton see as our strengths – the best location in the city, fantastic service, and competitive, realistic pricing. Thanks Tripadvisor!

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